Frequently Asked Questions

1. How to send a SMS message?
2. How to organize my contact list and groups?
3. How to create a message template?
4. How to purchase additional message credits?
5. How to create my store QR code?
6. How to link non-subscription to subscription account?
7. How to create an appointment/event and reminder message?

1. How to send a SMS message?

After you register and subscribe to our program, you can start sending SMS messages. To do so, follow these steps:

1. From the main menu, click on "APPS > Messages", then “Send Message”.
2. On this page, you can enter a mobile number to and a message, just like sending an email, but using a mobile number instead.
3. You can also send messages to your contact list or a group of users (which can be explained in another video).
4. You can select a message template (which will be explained in another video).
5. Click on “Preview”. On the preview page, the cost of sending messages to selected users or groups will be displayed. Once you confirm the details, click on the “Send” button to deliver the message.

2. How to organize my contact list and groups?

This is how the platform helps you compose messages faster: instead of entering each individual number, you can add user mobile numbers to your contact list and organize them into groups. When sending a message, you can select users or groups from a drop-down menu and send messages more efficiently.

Here are the steps to manage your contacts and groups:

1. From the main menu, click on "CONTACT MANAGEMENT > Contacts", then “Contact List”.
2. Click on “Create New Contact” and enter your user information such as name, email, and mobile number.
3. You can also click on “Manage groups” to create or edit a group and associate users to it.
4. A user can be assigned to multiple groups. You can also manage group assignments for each user.

3. How to create a message template?

Another way to help you compose messages faster is to define message templates. This is useful for messages that you or your organization use frequently, so you don't have to retype them each time.

To create templates, follow these steps:

1. From the main menu, click on "CONTACT MANAGEMENT > Templates", then “Template List”.
2. Click on "Create New Template" and then add a new one or edit an existing template.

4. How to purchase additional message credits?

Depending on the package you subscribed, you can have up-to 500 messages outbound credits per month. These free messages reset every month, so it is important to use them before the end of the month as they follow a "use it or lose it" policy.

If you need to send more than the allotted 500 messages included in your subscription package, you can purchase additional message credits.

To do so:

1. From the main menu, click on your name to access your account profile.
2. Click on "Purchase Additional Credits" from the sub-menu.
3. Your additional credits will only be used when you have exceeded your monthly allowance of free messages.

5. How to create my store QR code?

It's possible to customize your store's subscription page to enable your customers to sign up for your SMS list. In addition, you have the option to create a QR code and place it in high-traffic areas to attract users to join.

To do so:

1. From the main menu, click on your name to access your account profile.
2. Click on "Subscription Designer" from the sub-menu.

6. How to link non-subscription to subscription account?

You can share your subscription by requesting a link to another user account that has already subscribed to the service. Note that there may be an add-on charge for linked accounts, and the main account holder will be responsible for any associated fees upon approved.

To do so:

1. From the main menu, click on your name to access your account profile.
2. Click on "Linked Accounts" from the sub-menu on the left.
3. If you have already subscribed, then you can only approve or deny linked requests from non-subscription accounts.
4. If you are not yet subscribed, you may be able to link your account to your company's subscribed account so that you can send SMS messages without being responsible for any billing.

7. How to create an appointment/event and reminder message?

Let's try our calendar app for your appointments. It helps you stay organized, manage your schedule, and never miss important events. With a calendar app, you can easily schedule and keep track of your appointments, get or send reminders to your selected contacts, and stay on top of your commitments.

To create appointments, follow these steps:

1. From the main menu, click on "APPS > Appointments", then “Calendar”.
2. Click on "Create New" and then add a new one or edit an existing appointment.
3. Optionally, you can create an SMS message to send to your selected contacts to remind them before the appointment, and a thank you message after the appointment.